Q: Is FM-Anime reliable?
A: FM-Anime is definitely a safe and reliable site. We sell cosplay products since 2008. Over the years, we have a good reputation all over the world. We handle each order with great earnestness. We also provide high-quality goods. If you have any queries, please feel free to contact us.
Q: We see that you have displayed photos of cosplayers in your website / gallery. Has FM-Anime got permission from the cosplayers?
A: We get the cosplayers' agreement via ''Sponsorship'' or ''Send back photos, get the discount''. We have their consent before uploading the photos.
Q: If I place an order, where will the item be shipped from?
A: We send directly from our shop in Hong Kong.
- Q: If I send an email to FM-Anime, when will I get a reply?
A: We will respond to your email within 72 hours. Please be patient.
- Q: Can I place an order without registering?
A: No, you have to register as a member to place an order. However, you can still browse products and check out the FM-Anime website before you register. Registration is free and there is no obligation to shop after you have registered.
- Q: I forgot my password. How do I reset it?
A: Go to FM-Anime.com → Click Log In at the top of the page → Click "Forgot Your Password?" → Please enter your email below and we will send you a new password.
- Q: How do I know if an item is in stock?
A: Making time is different of each product. More information, please read the description in product’s page.
*If the item is sold out in our shop, then we will only ship the items you ordered that are available and include details about any excluded items and provide a refund.
- Q: Can I have an invoice for my order?
A: Yes, please leave a comment when you checkout or email us the order no. after submit order.
- Q: Can I send my order as a gift?
A: You can! Please note in the Special Instructions field during check out that you would like your order to be shipped as a gift order. You may include a gift message of up to 500 characters, and we will include a gift packing slip that does not list prices.
- Q: How do I know that my order has been successfully submitted?
A: You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.
- Q: I forgot to provide the measurements when I ordered. How can I submit them?
A: Please email us your order number, the item(s) you ordered, your gender and your measurements.
- Q: I would like to change my order. What should I do?
A: If you would like to amend your order, please contact us at email@example.com.
- Q: Why have I still not received the item after the estimated delivery date?
A: If you have not received the item after the estimated delivery date, please contact us and provide your order number. We will reply you within 48 hours.
- Q: How do I return or exchange products?
A: Please review our Returns & Refund.
- Q: Can you ship your products anywhere?
A: Yes! However, we are not responsible for additional charges you may incur as a result of international duties.
- Q: I provided the wrong address, can I change it?
A: Please contact us as soon as possible and let us know your correct address. We will change it for you.
- Q: When do I get the tracking number and tracking information?
A: When your item has been sent off, we will email you the tracking number on the same day. With the number, you can get the tracking information within 3 - 12 hours after the post office receives the parcel. For EMS shipping, you can get the tracking information immediately after the post office receives the parcel. More information, please visit: https://www.fm-anime.com/blog/trackyourpackage/
- Q: What can I do if the parcel is returned to FM-Anime because it is unclaimed or the address is incorrect?
A: When we receive the returned parcel, we will notify you of this. We will also tell you the amount of the shipping fee you have to pay for the item to be resent to you and how to pay it. On receipt of the shipping fee, we will resend the item to you within three days. For items that are stated free shipping, we offer free delivery just once. To resend the item to you, you need to pay US$5 - 15. Please note that if you do not make any response within 6 months, the goods will be confiscated without any compensation.
- Q: When do I start earning points?
A: You’ll begin earning points for actions immediately after register on our site. In fact, we’ll start you off with 100 points as our thanks for signing up! It’s free to join. Start earning points today!
- Q: How do I know how many points I have?
A: Sign into your account and click Reward Points and your points balance will be displayed.
- Q: How many points do I earn for making purchases at FM-Anime?
A: Your points will appear in your rewards account immediately after your completed purchase. You can earn a minimum of 1 point for nearly every $1 you spend on qualifying purchases.
- Q: How do I earn more points?
A: More information, please visit: https://www.fm-anime.com/blog/earnmorepoints/
- Q: How to use reward points?
Each 100 reward points can be redeemed for $1. When you’re in the cart and ready to check out, enter an available reward point(s) that’d you like to use for your purchase.
- Q: What happens if I cancel my order?
A: If you return a product that you had been awarded points for purchasing, the points will be deducted from your account.
- Q: Do my points expire?
A: Reward points will expire after 365 days from the date of purchase.
- Q: Can I share my points?
A: Users are not allowed to give, share or combine their points. Points are non-transferrable.
- Important: Disclaimer
FM-Anime reserves the right to make changes to the rewards points program at any time.