FAQs

A: Create a free account in easy steps. （Click here to create new account）. You can create new account through register directly with FM-Anime, or ‘'Sign-in with your Facebook, Twitter, Google'' account.

Benefit:

• ✔ Earn the reward points, 100 points = US$1
• ✔ Orders history access
• ✔ Easy order placement

A: If you are a registered customer, please sign in. You can also place an order as a guest (without registration).

IMPORTANT NOTE: If you are a registered customer, you will earn the reward points when each purchase.

A: （Click here） to reset your account.

1. Enter the email address that you used during registration. Then click "SEND".
2. Please check your email mailbox (the email address you provided in the previous step) and look for the email from FM-Anime. Open it and click on "Set a New Password".
3. When you are redirected to a website, please enter your new password in the "New password" box, then type it again in the "Confirm new password" box, and click "RESET MY PASSWORD".

A: If the password reset did not help, please clear the cookies in your browser and try to login again.

IMPORTANT NOTE: If you are using chrome browser and not login through social account at the first time, that may error caused and keep asking for repeated logins. This is the problem of Google Chrome Cookies Error on Login, please clear your chrome's cookie and try to re-login. Sorry for the inconvenience caused. If you have any question of login, please feel free to contact us.

A: Making time is different of each product. More information, please read the description in product’s page.

*If the item is sold out in our shop, then we will only ship the items you ordered that are available and include details about any excluded items and provide a refund.

A: We will make every effort to get it for you. Please send us an email / submit price quotation form with the character name, pictures and requires of the cosplay that you are looking for.

（Click here）GET Quotes for Commission now, we accept international commissions and we do ship to worldwide.

A: First of all, we would advise you to take a look at the （size guide） presented on our website. If you can't choose the suitable size from our size chart, you can provide your own measurements to custom-size. Based on the costume design. some costumes are no custom-size options.

IMPORTANT NOTE: No exchange or returns for custom-size item!!

A: If you have a discount code, click on the "APPLY DISCOUNT CODE" button on the left and a box will pop up. Enter your promo code in the box and click "APPLY". If the code is correct, the price will be reduced. If the price does not change, please check the promotion's rules and conditions and make sure that it applies to the items in your cart. To continue, click "PROCEED TO CHECKOUT" / "PLACE ORDER".

At shopping cart:

At check out:

A: To Check the status as registered customer, please click My Account → My order ;

As a guest, please enter your order ID, billing last name, email or zip code through here: （Click）

A: The online order may get at least 2 statuses. Here's a brief description of each:

• “PENDING” - If you pay the payment through e-Check payment, we will receive your payment in approximately 6-8 days, We will start to make your order after the payment has been sent to our bank account.
• “PROCESSING” - Your order has been confirmed and your order is currently in production (Total delivery time = tailoring time + shipping time). Please notice that the delivery time may delay or earlier than estimate.
• “COMPLETE” - the order has been completed, and the package was handed to the courier company or the parcel service, and you will receive an email of shipping notification.
• “CANCELED” - Canceled orders should be used if the orders are canceled or if the orders have not been paid for.
• “CLOSED” - An order was assigned a credit memo and the customer has been refunded for their order.
• “RETURNED” - The shipment was returned to us. Possible reasons for return include, but are not limited to 1. Unclaimed, 2. Refused by receiver, 3. Incorrect delivery person, address or telephone no., 4. Unable to deliver after multiple delivery attempts, 5. Unpaid Customs charge by Receiver ...

A: You can also add the product you are interested in to the "❤Wish list" and purchase it at another time (please note that you must be a registered user for the product to be permanently saved on the list).

To view the wish list, log in to account, then click on "❤Wish list" button on the menu on the top.

A: We accept:

• PAYPAL - supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute.
• Stripe - Accept Visa, Mastercard, American Express, and China UnionPay payments from customers worldwide.
• Wallets – Google Pay and Apple Pay.

** 100% Safe and secure transaction by SSL Certificates protection

A: Select "Paypal.me" at checkout, place your order, and the status will show as "Pending." Next, visit: https://paypal.me/fmanime2008, enter the purchase amount and order number, log in to your PayPal account. We will manually update your order to "Processing" within 24 hours.

A: Each 100 reward points can be redeemed for $1. When you’re in the cart and ready to check out, enter an available reward point(s) that’d you like to use for your purchase.

A: To write a review on a product, you have two options:

★ Review Reminder Email:
After your order status is completed and the goods have been sent out, you will receive a Review Reminder email 14 days later. Within this email, you can click on "Leave a review" to share your feedback.

★ Product Page:
Visit the product page of the item you want to review. Click on "ADD YOUR REVIEW" to write your review, and then click on "Submit Review" to submit it.

Important Note:
Make sure you are logged into your account before writing a review. Each product review can earn you 50 points, with a daily limit of 150 points.